Hotpoint Reviews

Brilliant ? service and support ? ?? Matthew the engineer was outstanding it was a pleasure to meet him ? ? ??

My tumble dryer was not drying as good as it should and with the cost of energy being so expensive i thought let get this sorted - all working clothes dry quickly and the lad was lovely who came!

Very friendly engineer, knew exactly what the issue was. Great explanation of cause and helpful tips going forward. Issue fixed.

Very good service. Professional engineer very friendly and understood the problem straight away fixed in under an hour

Though I found it a little frustrating trying to get to speak to someone in person, once you've got through all the choices was very straight forwards to arrange for an engineer to visit.
Jose the engineer was polite, cheerful and a very pleasant person, got the repair sorted very promptly , couldn't find a fault in the over all service.
Thank you

The Company and its Engineers are Polite, timely, clean and efficient.... I don't recommend their cookers though. My cooker has design faults which have caused 2 visits for same fault. I wouldn't A rate it.

This time was great except for the initial one week delay. However the same belt was fitted too quickly twice before and not in the same professional way as the last chap did.

Rubbish service from an unserious company
My dishwasher broke down, they sent an engineer to fix on the 26th Jan 2023, who came in and said he needed to buy parts and wld return on the 31st of Jan with the parts and fix them.

On the 31st a totally different engineer showed up with the parts
Didn't look like he wanted to do any work at all, just opened the dishwasher and decided he needed even more parts and would return on the 6th of Feb

Morning of the 6th of Feb, no one showed up, instead we got a text rebooting for the 13th of Feb saying unfortunately the engineer can't make it.

Rubbish service stay away, they don't take customers seriously. Don't know how they got 4 stars on trust pilot

Engineer and office staff were very knowledgeable and polite. They both explained what the next steps would be in great detail.

Great service. Only booked appointment Tuesday and the next day the repair man was here. Probably took half hour but dryer up and running and seems better. Fast quick service. Never had an issue when they’ve come.

The engineer Dario was very friendly, efficient and knowledgeable about the product and the issue I had with it. Didn't take very long to fix and provided me with information about another item I owned by hotpoint. Fabulous care by hotpoint

Had a small issue with dryer upon delivery. Called hotpoint straight away problem was sorted out and repair booked.
Technician called and sorted out the problem the guy was a credit to the company! top bloke
Was kept informed all the way through the process from hotpoint. I would definitely buy from them directly. No problem at all
Still waiting for discount refund though. Lol

I bought a double oven 17 months ago, to date the drip lip has rusted, the plate holding in the glass in the grill has broken and the gill element is almost hanging off. Absolute pile of garbage, previously I had a NEFF double oven which lasted for 17 years, this one is ready for tip after 18 months. I will never buy Hotpoint again. I rang Hotpoint Customer services and they said that the rust was cosmetic and parts they said were still under warranty but I couldn’t buy the broken part without their fitter fitting it at a cost of around £180 - absolute con!

If you are thinking of getting a washing machine tuble dyer or a dishwasher i would recommend HOTPOINT they are efficient and should you need a repair they are normally with you in a week from date of first contact . I rang on January 27th and my engineer came out on the 7th February

Excellent service engineer was brilliant
I have to admit love the plan I took out a few years ago covering 3 items
My older items were to old but wouldn’t hesitate to add them if got new ones